getStarted failed

error is: 21:28:53 getConnection
Ticks:10016Conn=server=213.171.219.97;db=StorageSolutions;uid=strgsltns;pwd=xxxxxxxxx;Driver={MySQL ODBC 5.3 ANSI Driver}
Connection.State=0
ERROR [08S01] [MySQL][ODBC 5.3(a) Driver]Lost connection to MySQL server at 'waiting for initial communication packet', system error: 10060